Need help?

Frequently asked questions

Can I buy tickets on site?

Yes. You can also purchase tickets without cash at the box office.

I am a journalist. Do I get free access?

Yes, with a valid press pass you can participate free of charge after prior confirmation by our press office. Please let us know which media outlet you represent.
Please contact k.derow@redroses-pr.com in advance.
You can find more information in our press section.

Is there a parking lot at Port des Lumières?

Port des Lumières is located directly at the entrance to the Westfield Überseequartier in HafenCity – you will find our entrance at the corner of Osakaallee / Überseeallee / Magdeburger Brücke.


We recommend using public transport whenever possible:
The U4 subway line (Überseequartier stop) and bus lines 2, 6 and 111 stop very close by.


Alternatively, you can use the public parking garage at Westfield Hamburg Überseequartier.
By the way: In good weather, a walk from the Rathausmarkt is worthwhile – it takes about 20 minutes and leads through the Speicherstadt.

I've lost something. Who can I contact?

You can contact us by email at ahoi@port-lumieres.com .