FAQ > 1. Tickets

1. Tickets

• Who is eligible for the family rate?
  
• Can I purchase or reserve tickets by phone?
  
• Until when is my voucher valid?
  
• Does Port des Lumières have a ticket office?
  
• Are season tickets available?
  
• Is there a discount for people over 65 and their accompanying persons?
  
• I have a ticket for Phoenix in Dortmund. Can I also redeem it with you?
  
• I can't log in to my customer account. What should I do?
  
• I will arrive earlier/later than my reserved start time, is that allowed?
  
• I would like to visit Port des Lumières with a group. How do I make a reservation?
  
• Is cash payment possible?
  
• Is the exhibition suitable for infants and toddlers?
  
• Is an HVV ticket included in the ticket price?
  
• Can I redeem a gift ticket with the code beginning 'GIFT' online or book a time slot in advance?
  
• Can I buy a gift voucher?
  
• Can I use my ticket for both exhibitions, or is there a combination ticket?
  
• Can I buy tickets on site?
  
• Can my tickets be cancelled?
  
• Can my tickets be rebooked?
  
• Do I need to book a ticket for my baby?
  
• Do I absolutely have to print my tickets?
  
• Should I reserve a place for my child under 5 years old?
  
• There was a problem during booking and I'm being redirected to the homepage. What should I do?
  
• What are the requirements for families?
  
• How can I change the time of my ticket, for example from 2:30 pm to 3:00 pm?
  
• How can I rebook a ticket to a different date?
  
• How can I know that I actually purchased my tickets?
  
• We are two adults and one child, can I book the family rate?
  
• Where can I book a yoga ticket?
  
• Where can I find my purchased tickets?