Frequently Asked Questions

Port des Lumières is open 7 days a week:
Daily: 10 AM to 7 PM
Please note: Opening hours may change at short notice due to special events. You can always find the latest updates at the top of our website.

The family rate applies to 2 adults and 2 children aged 5 to 15. For smaller or larger groups, please select the appropriate individual or child tickets in the ticket shop.

Children up to 15 years need a child ticket – please select it during the booking process.
We recommend visits for children aged 5 and up, as the content and format of the show may not be suitable for younger children.

Yes, if you are over 65, you can purchase a reduced-price ticket. However, this discount does not apply to accompanying persons – they must purchase a regular adult ticket.

• For groups of up to 19 people, book directly via our online ticket shop.
• For groups of 20 or more, please use the booking form on the Groups page of our website.
• For groups of 40 or more, email us with all details at gruppen@port-lumieres.com.

Yes, with a valid press ID and prior confirmation from our press department, you can attend for free.
Please let us know which media outlet you represent.
Contact: k.derow@redroses-pr.com
More info is available in our Press section.

No, unfortunately not – tickets and vouchers cannot be booked or reserved by phone. Please use our online shop or visit us during opening hours.

You can easily book tickets and vouchers online for your preferred time slot.
There is also a box office with ticket terminals on-site for remaining tickets – please note that only cashless payment is accepted.
We recommend booking tickets online in advance to avoid waiting times. On weekends and public holidays, we often sell out.
Tickets are available [HERE].
By the way, our on-site merchandise shop is also completely cashless!

Port des Lumières is located right at the entrance to Westfield Überseequartier in HafenCity – you’ll find us at the corner of Osakaallee / Überseeallee / Magdeburger Brücke.
We recommend using public transport:

• Subway line U4 (stop: Überseequartier)
• Bus lines 2, 6, and 111 stop nearby.
  Alternatively, you can use the public parking garage at Westfield Hamburg Überseequartier.
  Tip: On nice days, it’s worth taking a 20-minute walk from Rathausmarkt through the historic Speicherstadt.

Strollers are not allowed inside the exhibition hall for safety reasons, but they can be folded and stored in our locker area. Please note we strongly suggest the show for children over the age of 5 years.

Free lockers are available. Bags larger than A4 must be stored for safety reasons.
Suitcases are not allowed inside the building, and we have limited space for storing them.

Out of consideration for animal welfare, pets are not permitted. The loud music, changing light effects and dark atmosphere can be very stressful for animals.

Yes, our exhibition is fully accessible:

• Wheelchair access throughout the exhibition
• Accessible restrooms and seating available
• Staff are happy to assist if needed
• Strollers are not allowed in the exhibition space but can be left in the foyer
  Note: Some light and sound effects may be problematic for people with epilepsy or light sensitivity.
  If you have further questions – e.g., about assistance or travel – feel free to ask!

Yes, accessible toilets are available. Our reception staff can assist if needed.
The second level is accessible by elevator – all other areas are on the ground floor.

Yes, there are some seating areas available.

However, we recommend experiencing the show while moving – it’s especially impactful when you explore different perspectives and discover the impressive ship’s bow.

The shows feature large-scale light animations, fast image transitions, bright lights, and sound effects.
We advise people with photosensitive epilepsy or strong light sensitivity not to attend, as it may cause overstimulation or health issues.
Those prone to dizziness or balance issues should consult a doctor beforehand.
Attendance is at your own risk.

Yes, photos and videos are allowed without flash or lighting, for private use only.
Commercial use is not permitted.
Tripods are not allowed for safety reasons.
If you share your content on social media, we’d love a tag!
You can find us on Facebook, Instagram, TikTok, YouTube, etc. under @portdeslumieres.

Yes, you can purchase a gift voucher online [here].
Here’s how:

1. Select the number of tickets you want to gift.
2. Click the “Continue” button.
3. On the next page, check the box “I want to gift the ticket(s) as a voucher.”
4. Proceed to complete your order.
5. You’ll receive a gift voucher in PDF format via email.

Your purchase is confirmed once you receive both a payment confirmation email and a separate email with your tickets.
Please check your spam folder as well.
Don’t confuse the payment confirmation email with the account registration confirmation email.

No. You can simply show your tickets on your smartphone at the entrance.

Please try again. Many visitors may be booking for the same time slot.

Once your order is confirmed and paid, your tickets will be sent to the email address you provided.
Check your spam folder if needed.
You can also find your tickets by logging into your customer account and accessing the “My Orders” section.

Your ticket is valid for the selected date and time.
If you’re running late, you may still enter up to 30 minutes after your booked start time (this does not apply to the last time slot of the day).

Make sure there are no spaces before or after your email address when logging in.

Yes, you can change the date and/or start time of your tickets at any time before your visit by clicking [here].
Rescheduling is only possible if another date and time are available.
Please note: You can only reschedule within the same show – switching to a different show is not possible.

Due to the multi-sensory nature of our digital exhibition, guided tours are not available.
You are free to move around and enjoy the show with all your senses.

In addition to the visitor guide and digital info panels on-site, our app provides exciting insights and original anecdotes about the works featured in our digital exhibitions.
The exhibition spans two levels:

• On the ground floor, you’ll find the large immersive hall, the Kids Atelier for creative activities, and the Infinity Room for an additional spatial experience.
• On the upper floor, there’s a dedicated exhibition area with further information about the current show, including interactive screens with details about the artists and artworks.
  You’ll also find a viewpoint from the ship’s bow overlooking the harbor, a small exhibition on harbor history, and a selfie room.

Yes, of course! You will find the playlist of the Klimt exhibition via this link and the playlist of the Hundertwasser exhibition via this link.

Your ticket grants access to the show running at the time slot you selected.
Only the exhibition scheduled for your booked time slot is accessible.
Within your time window, you can experience all elements of the booked show.
The entire visit typically lasts about 50–60 minutes.