You are a visitor with disabilities
Booking your visit
- Upon presentation of a disability card, you are eligible for reduced admission to the Port des Lumières. Holders of a card marked with a “B” or “H” may be accompanied by one person free of charge.
- Online booking is strongly recommended. We cannot guarantee entry to the Port des Lumières if all our time slots are full. It is not necessary to book a free ticket for accompanying persons who are eligible for free admission.
- For a more peaceful experience, please note that visitor numbers can be hard to predict and fluctuate depending on the day, week and time. We recommend coming in the morning or at the end of the day, which are often quieter times (though this cannot be guaranteed). Avoid weekends and public holidays, which are generally busier.
How to get to the Port des Lumières
By car
The Westfield Überseequartier public car park is located directly in front of our entrance on the corner of Osakaallee and Magedeburger Brücke.
By public transportation
We recommend using public transport wherever possible:
Subway U4, stop “Überseequartier”
Buses 6, 4 and 2, stop “Singapurstraße”
Bus 111 stop 'U-Bahn Überseequartier'
Hamburg’s HVV public transport network offers accessible travel options. At many stations, high-contrast tactile guidance strips help blind and visually impaired passengers navigate platforms and transit areas. Audible announcements and door-closing signals provide additional assistance.
Accessibility according to your needs
Mobility accessibility
- Port des Lumières is wheelchair accessible, with lifts and ramps providing access to the different areas of the venue.
- A member of staff is available at the ticket office to assist with the self-service kiosks, and accessible ticket counters are provided.
- The immersive experience rooms are connected by large, manually operated doors, which may be difficult for wheelchair users to open independently.
- Our team will be happy to assist you, but we recommend visiting with a companion where possible to make your visit easier.
- Wheelchairs can be borrowed from reception on request and subject to availability. Folding chairs are available at the entrance to the projection hall, and benches are provided inside.
- Accessible toilets are also available.
Hearing accessibility
The immersive exhibitions are supplemented by written information in German and English in the entrance and exhibition areas, and in some cases also by subtitles.
Visual accessibility
- Optical aids are welcome throughout the venue.
- The combination of large-scale projections and immersive sound provides a sensory way to experience the shows. Throughout Port des Lumières, large-print signage and high-contrast backlit screens make information easier to read and help visitors find their way around.
Mental or cognitive accessibility
- Our team is available throughout your visit if you need assistance, have a question or need help finding your way around.
- Port des Lumières offers a highly sensory experience. Large-scale moving images are projected across the walls and floor, accompanied by music and an immersive sound environment.
- Please be aware that some experiences may include moving images, occasional flashing lights and immersive sound. These effects may cause discomfort or pose a risk for visitors with epilepsy, migraines or vertigo.
- Noise-cancelling headphones are available from the ticket office.
Contact us
To ensure a smooth visit, our teams are available to assist you with any specific requests.
