Accessibility

General information and accessibility statement for www.port-lumieres.com

Culturespaces is committed to making its websites accessible to all users, in accordance with Article 47 of Law No. 2005-102 of February 11, 2005, on equal rights and opportunities, participation, and citizenship of people with disabilities, as well as Decree No. 2019-768 of July 24, 2019, regarding the accessibility of online public communication services for people with disabilities.

To achieve the best possible results, accessibility is taken into account by all teams (functional and graphic design, development, content creation, etc.) throughout the creation and maintenance of websites and mobile applications.

This accessibility statement applies to the website port-lumieres.com. The Port des Lumières website [port-lumieres.com] is “in the process of being made accessible” in accordance with the legal provisions set forth in the General Framework for Improving Accessibility (RGAA, version 4.1.2).

What is digital accessibility?

Digital accessibility means making online content and services usable by everyone, whatever their functional limitations (visual, auditory, motor, cognitive, etc.). It involves designing and adapting websites so that they can be navigated and understood by assistive technologies such as screen readers, speech recognition software, and other aids.

Digital accessibility is therefore a set of rules and good practices covering functional, graphical, technical, and editorial aspects. Following these rules and practices ensures that digital media (websites, mobile apps, PDF documents, etc.) are accessible to people with disabilities.

For more information on the RGAA and on digital accessibility good practices, see the official website of the General Framework for Improving Accessibility (RGAA).

Conformance status

The website port-lumieres.com is currently non-compliant with the RGAA (General Framework for Improving Accessibility) due to the lack of an audit to accurately assess compliance.

An accessibility audit is underway. This statement will be updated as soon as the audit results are available.

Preparation of this statement

This statement was prepared in October, 2026. 
Culturespaces undertakes to keep this statement up to date in line with technical developments and user feedback.

Feedback and contact information

If you experience difficulty accessing any content or service on this website, please contact us. We are available to answer your questions, direct you to an accessible alternative, provide content in another format, and take any suggestion for improvement into account.

  • Email us at: ahoi@port-lumieres.com
  • Call us at 040-238359772 (Monday through Friday, 10 am. to 2 pm.)
  • Write to us at: Port des Lumières, Platz am 10. Längengrad 1, 20457 Hamburg.

We are committed to responding to your feedback as soon as possible and taking the necessary steps to improve the accessibility of our website.

Enforcement procedure

If you are not satisfied with the response, you can submit an application under Section 32(1) of the German Accessibility Improvement Act (BFSG) to the Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF). Further information and the relevant contact form are available on the MLBF website.