Need help?

Who is eligible for the family rate?

Can I purchase or reserve tickets by phone?

Do I need a ticket for my two-year-old child?

Until when is my voucher valid?

Does Port des Lumières have a ticket office?

Are season tickets available?

I have a ticket for Phoenix in Dortmund. Can I also redeem it with you?

I can't log in to my customer account. What should I do?

I will arrive earlier/later than my reserved start time, is that allowed?

I would like to visit Port des Lumières with a group. How do I make a reservation?

Is cash payment possible?

Is the exhibition suitable for infants and toddlers?

Is an HVV ticket included in the ticket price?

If I make an online booking for four people, can I redeem a voucher for only one person and pay the remaining amount for the other three people?

Can I redeem a gift ticket with the code beginning 'GIFT' online or book a time slot in advance?

Can I buy a gift voucher?

Can I use my ticket for both exhibitions, or is there a combination ticket?

Can I rebook my tickets to a different time if I bought them through a third-party provider like GetyourGuide or Tiqets?

Can I buy tickets on site?

Can my tickets be cancelled?

Can my tickets be rebooked?

Do I need to book a ticket for my baby?

Do I need to buy a ticket for my two-year-old baby?

Do I absolutely have to print my tickets?

Should I reserve a place for my child under 5 years old?

There was a problem during booking and I'm being redirected to the homepage. What should I do?

What are the requirements for families?

How can I change the time of my ticket, for example from 2:30 pm to 3:00 pm?

How can I rebook a ticket to a different date?

How can I know that I actually purchased my tickets?

We are two adults and one child, can I book the family rate?

Where can I book a yoga ticket?

Where can I find my purchased tickets?